For special assistance, please call us at 262-251-4090.

Repairs, Refurbishing, Lifetime Maintenance & Warranty Claims

All McDermott repairs, refurbishings, lifetime maintenance services and warranty claims go through McDermott's knowledgable repair department.

McDermott offers professional cue servicing and refurbishing from our Menomonee Falls, WI factory for any McDermott, Star, Lucky or Element cue. We offer new shafts, wraps, refinishing, replacement of damaged components and much more.

Our knowledgeable experienced repair department is trained and certified at cue servicing. Each cue receives the finest care from our expert staff. We can bring your old or damaged cue back to museum quality, or we can fit your existing cue with a high-performance Defy, i-Pro, G-Core or i-Shaft. We do it all!

M14C - Sleeve

> > See examples of our refurbished work


What You Need to Do:

  1. Print out and complete the form found here. (right click the link and select "Save file as")
    Form also includes pricing details for non-warranty repairs. We recommend UPS, FedEx or Priority Mail with insurance and tracking. Please send your cue or shaft to be repaired in a rigid tube or box, secured snugly inside. Secure the ends of the package well.
  2. Send us the repair form (right click the link and select "Save file as") with contact information and instructions, the complete cue, shaft and butt to:
    McDermott Cue
    Attention: Repair Department
    N84W13660 Leon Rd
    Menomonee Falls, WI 53051
  3. McDermott will contact you if we have questions regarding the servicing of your cue.
  4. Domestic shipments are typically returned via UPS with insurance. If you provide an email address, UPS will send you a notification when it ships out or you may sign up for UPS MyChoice for free shipment notifications.

All warranty claims are evaluated at the sole discretion of McDermott Handcrafted Cues. We carefully check all warranty returns for proper validity.

Some models may have service restrictions. Contact us for potential concerns regarding your specific cue.
Examples: Alternate graphics may need to be selected for refinishing retired transfer cues.

We do not offer butt refinishing on Sledgehammer SH1, Stinger, Star, Lucky or Element models.


Service, Maintenance, Repairs & Refurbishing Pricing

Repair Service   MSRP
Lifetime Maintenance Plan
Tip cost and return shipping not included. 		  Free
Defy: 3/8"-10   $455
Defy: Quick Release   $465
i-Pro or i-Pro Slim: 3/8"-10   $480
i-Pro or i-Pro Slim: Quick Release   $490
i-Shaft: 3/8"-10   $345
i-Shaft: Quick Release   $355
G-Core: 3/8"-10   $215
G-Core: Quick Release   $225
Traditional Maple Shaft: 3/8"-10, Black Collar (10-HC00)   $120
Stinger Shaft: 3/8"-10, No Collar (10-NG00)   $165
SH1 Sledgehammer Shaft: 3/8"-10, Black Collar (10-SH01)   $165
Add Single Ring to any wooden shaft + $30
Add Multiple Rings to any wooden shaft + $50
30" or 31" Shaft Length to any above shaft + $35
McDermott Ferrule – Tip cost not included.   $40
Turn Down Shaft Diameter (11.75mm - 14mm)   $60
Turn Down Shaft Diameter (Below 11.75mm) – Traditional maple shafts only.   $80
Rewrap: Irish Linen   $65
Rewrap: Leather   $125
Refinish: No-Wrap Cues
Add $35 for stainless steel joints. Add $45 for each additional shaft.		   $190
Refinish: Irish Linen Rewrap
Add $35 for stainless steel joints. Add $45 for each additional shaft.		   $255
Refinish: Leather Rewrap
Add $35 for stainless steel joints. Add $45 for each additional shaft.		   $315
Refinish: Shaft Joint Collar   $45
Replace Butt Plate   $75
Engage Butt Plate Retrofitting
Includes Engage Retrofit bumper.		   $41
Engraving: Text on Butt Plate   $30
Replace Joint Collar   $75
Install Customer-Provided Tip   $15
Sand/Clean Non-McDermott Shaft   $15
Refurbishing Special
Includes refinish, rewrap & new shaft with matching rings		   MSRP
w/ i-Pro or i-Pro Slim   $650
w/ i-Shaft   $550
w/ G-Core Shaft   $450
w/ Traditional Maple Shaft   $375
Add Stainless Steel Joint + $35
Refinish Additional Shaft + $45 each
Shaft Upgrade Options   MSRP
30" or 31" Shaft Length + $35
Custom Shaft Length
Options vary. Call for details.		 + $60 & up
Navigator: Alpha Pro Tip (Soft, Max) + $27
Navigator: Automatic Tip (SX, S, M, H) + $26
Navigator: Black Tip (SX, S, M, H) + $26
Navigator: Blue Impact Pro Tip (Soft, Max) + $27
Navigator: Blue Impact Snooker Tip 11mm (SS, S, M, H) + $14
Navigator: Break Impact Tip (Ultra-Hard) + $24
Kamui: Black Tip (SS, S, M, H) + $28
Kamui: Clear Black Tip (SS, S, M, H) + $31
Kamui: Original Tip (SS, S, M, H) + $24
Kamui: Clear Original Tip (SS, S, M, H) + $26
Phenolic Tip + $20
Samsara Tip (Ultra-hard) + $23
Everest Tip (Medium) + $20
Convert Shaft Partial (3/8"-10, Black Collar) + $85
Add Single Ring + $30
Add Multiple Rings + $50
Brass Shaft Insert + $45
Butt Upgrade Options
Upgrade pricing only available on new cue orders.		   MSRP
Add Stain to Unstained Section + $30
Painted Cue + $40
Finish Over Linen Wrap + $100
Text Engraving on Butt Plate + $30
Leather Wrap + $80
Install Linen Wrap on No-Wrap Models + $55
Install Leather or Cork Wrap on No-Wrap Models + $115
Upgrade from G-Series or GS-Series to H-Series (Tube Construction) + $250
From 3/8"-10 to Quick Release or Uni-Loc Joint
Includes butt and shaft.		 + $150
From 3/8"-10 to Radial Joint
Includes butt and shaft.		 + $90
From Quick Release to Uni-Loc or 3/8"-10 Joint
Includes butt and shaft.		 + $90
Piloted 3/8"-10 or Radial Joint + $90
Stainless Steel Joint Collar + $65
Stainless Steel Butt Plate + $70
Engage Butt Plate Retrofitting
Includes Engage Retrofit bumper.		 + $41
Custom Weight
Options vary. Call for details.		 + $95 & up
Custom Length
Options vary. Call for details.		 + $125 & up
No-Wrap Handle + $170 & up